SUPPORT~
One of the greatest benefits of hosting with 866GetHost.com, is the fact that support is our #1 priority. There is ONE reason that over 90% of our clients are REFERRED by a current client - Our support is simply better! Our friendly Customer Care team is comprised of highly-skilled and knowledgeable individuals who share the common role of network engineer and support representative. They have the skills, experience and expertise to be able to provide service above and beyond that expected by any of our clients.

What Sets our Support Apart?
Awesome Support Starts With Commitment
866GetHost.com believes in the lifetime value of the client. We believe that if we can't support our clients, and support them properly, we don't sell it. It's all about partners and team building. At 866GetHost.com we are committed to building lifetime relationships with all our clients. We are commited to you and will provide superior support and amazing customer care. Our network is built on a stable, reliable and dependable network.

We Understand
You need peace of mind! You need to know that the company you are trusting your business to, will be there 365 days a year.

Real People
You can count on speaking with a LIVE person via a toll-free telephone number or email us (for those times you don't want to speak to a human). There is no auto-attendant, or annoying telelphone systems.

Satisfied Clients
Since our first client joined us, we have maintained over a 90% client retention rate. All of clients are encouraged to use our Self Help system, which includes Online FAQ's and Online Manual. Additionally, there is an Online Support Form, which you can submit your comments or technical support issue via email. This is a great method of support, as you then have written confirmation of your request and response.

Server Monitoring
Every clients' account includes 24/7 monitoring of their service. We use the website monitoring services to check all our main web hosting servers every 5 mins. This means we check your site, so we know when it is down within 5 minutes of this happening. We strive to ensure that down time is kept to a minimum.

 

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Need More Info?

For more information about our Web Hosting Services, call us at 866.438.4678.

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