SUPPORT~ One of the greatest benefits of hosting with 866GetHost.com,
is the fact that support is our #1 priority. There is ONE
reason that over 90% of our clients are REFERRED
by a current client - Our support is simply better! Our
friendly Customer Care team is comprised of highly-skilled and knowledgeable
individuals who share the common role of network engineer and support
representative. They have the skills, experience and expertise to
be able to provide service above and beyond that expected by any
of our clients.
What Sets our Support Apart?
Awesome Support Starts With Commitment
866GetHost.com believes in the lifetime value of
the client. We believe that if we can't support our clients, and
support them properly, we don't sell it. It's all about partners
and team building. At 866GetHost.com we are committed to building
lifetime relationships with all our clients. We are commited to
you and will provide superior support and amazing customer care.
Our network is built on a stable, reliable and dependable network.
You need peace of mind! You need to know that the company you are
trusting your business to, will be there 365 days a year.
You can count on speaking with a LIVE person via a toll-free telephone
number or email us (for those times you don't want to speak to a
human). There is no auto-attendant, or annoying telelphone systems.
Since our first client joined us, we have maintained over a 90%
client retention rate. All of clients are encouraged to use our
Self Help system, which includes Online FAQ's and Online Manual.
Additionally, there is an Online Support Form, which you can submit
your comments or technical support issue via email. This is a great
method of support, as you then have written confirmation of your
request and response.
Every clients' account includes 24/7 monitoring of their service.
We use the website monitoring services
to check all our main web hosting servers every 5 mins. This means
we check your site, so we know when it is down within 5 minutes
of this happening. We strive to ensure that down time is kept to